Owners

The rules changed on 1 May. Most lettings have not.

The Renters' Rights Act is the largest change to letting in England in a generation. We have built how we let and manage around it.

What changed

What the Act means for an owner.

Here is what changed on 1 May 2026, and what we do about each one.

The change

What it means for you

What we do

Fixed terms have ended. Every tenancy is now periodic.
What it means for you
A resident can leave with two months' notice at any time.
What we do
We match residents to homes they will want to stay in, and we look after them so they do.
Section 21 has been abolished.
What it means for you
You can no longer end a tenancy without a reason. The resident you choose at the start is the most important decision you make.
What we do
We meet every resident in person and reference them fully before we recommend them.
New grounds to sell or move back in.
What it means for you
You can recover the home to sell it or live in it, with four months' notice, but not in the first twelve months of a tenancy.
What we do
We plan your notice dates with you, so selling or moving back is a decision you can make in good time.
Rent can rise only once a year, by formal notice.
What it means for you
Increases must be served correctly on a section 13 notice, and residents can challenge them at tribunal.
What we do
We review rent against the market every year and serve notices correctly, so increases hold.
Rental bidding is banned.
What it means for you
You cannot invite or accept offers above the advertised rent, and no more than one month's rent can be taken in advance.
What we do
We set the rent correctly at the start, from evidence, so the home lets at the right figure first time.
Residents can ask to keep a pet.
What it means for you
You cannot unreasonably refuse, and you must reply in writing within 28 days.
What we do
We handle the request and the reply on time, so it is fair to both sides.
No discrimination against families or benefit recipients.
What it means for you
Blanket bans such as "no children" or "no DSS" are unlawful.
What we do
We assess every applicant on the same, fair criteria.
Fines of up to £7,000 for a first breach, and up to £40,000 for repeated breaches.
What it means for you
Councils can fine owners directly.
What we do
We keep your paperwork, notices and compliance in order, and we tell you before anything is due.

Coming next: a national private rented sector database and a landlord ombudsman, both of which owners will need to join. We will tell our owners when each one opens.

This is a summary, not legal advice. Correct as at October 2026.

Our service

What you are paying for.

You are not appointing an agent. You are choosing who looks after one of the larger things you own, and one of the few you cannot easily replace. Expect candour on rent, a deliberate pace, and a resident we can stand behind. Expect, occasionally, to be told something you would rather not hear.

Fees

Our fees.

Every fee, in full, before you decide. All amounts include VAT and are per property unless stated.

Full Management

15% of the monthly rent, per month

What it buys

Rent collected, chased and paid to you each month with a statement
Maintenance arranged and overseen by people who know the home
Regular inspections, with a written report
Notices, compliance and the annual rent review handled under the new rules

What it prevents

Fines for missed compliance under the Renters' Rights Act
Small repairs becoming expensive ones
Rent increases that fail because a notice was served wrongly

Rent Collection

10.2% of the monthly rent, per month

What it buys

Rent collected, chased and paid to you each month with a statement

What you keep

Maintenance, inspections and compliance, which you manage yourself

Other fees.

Initial marketing: £300 (a quotation is provided for homes with more than four bedrooms)
Tenancy set up: One week's rent per tenancy
Additional persons: £90 per tenant, permitted occupier or guarantor
Inventory: £120 to £300, depending on the size of the home (a quotation is provided)
Deposit registration: £60 where applicable
Serving notice: £60 to £150 per tenancy
HMRC return (if applicable): £60 per quarter
Landlord withdrawal: One week's rent before a tenancy starts; one month's rent during a tenancy

All amounts are payable inclusive of VAT, per property unless otherwise stated.

When an owner would rather not advertise.

Some owners prefer their home is never advertised. Where that suits the home and the owner, we can let by introduction rather than through the portals, with no board outside. We will tell you honestly whether it is the right route for your home.

The Landlord Review.

A written review of your current let.

Whether your home is let through another agent or managed yourself, we will review it for you, in writing:

Compliance under the Renters' Rights Act, and anything that needs doing now
Rent, against what comparable homes are achieving
Presentation, and what would let it faster and to a better resident
What we would change, in order of importance

It is free, and there is no obligation to move your let to us.