Privacy Policy

1. Who We Are

BrickSmith Residences and Portfolio Management ("BrickSmith", "we", "our") is a premium property lettings and management company registered in England and Wales (Company No. 16602979). We are registered with the Information Commissioner's Office (ICO Registration No. 00013160335) and are committed to protecting and respecting your privacy.

2. Information We Collect

We may collect and process the following personal data:

• Name, email address and telephone number when you submit an enquiry or register your interest
• Information about your property or property requirements
• Technical data such as your IP address, browser type and operating system when you visit our website
• Usage data about how you interact with our website

Enquiries you send through our forms are stored securely so that we can respond to them, and are kept for no longer than 24 months.

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide our services
• Send you information about our services where you have consented to receive it
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the basis of your consent (when you submit an enquiry), for the performance of a contract (when providing our services), and for our legitimate interests (improving our services and marketing). You may withdraw your consent at any time by contacting us.

5. Data Sharing

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, such as email delivery services. These providers are bound by confidentiality obligations and are only permitted to use your data as necessary to provide services to us.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 24 months unless you request earlier deletion.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your personal data
• Request portability of your personal data
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses essential cookies to ensure proper functionality. We do not use tracking or advertising cookies. By using our website, you consent to the use of essential cookies.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us at hello@withbricksmith.co.uk